Privacy Policy

1. Introduction

LeuBusiness ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, phone number, and password when you create an account
• Business information: Business name, industry, address, phone number, and logo that you provide in your business profile
• Business data: Customer records, worker information, inventory data, financial documents, notes, and other data you enter into the platform
• Payment information: Billing details processed through our third-party payment providers (Flutterwave, Paystack). We do not store your card numbers or banking details directly.
• Communications: Emails and messages you send through the platform, as well as any correspondence with our support team

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, actions performed, and time spent on the platform
• Device information: Browser type, operating system, device type, and screen resolution
• Log data: IP addresses, access times, and referring URLs
• Cookies: We use session cookies to maintain your login state and preferences. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscriptions
• Send you transactional emails (receipts, password resets, account notifications)
• Provide customer support and respond to your inquiries
• Power AI-assisted features (content generation, business insights, template suggestions)
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Payment processors: We share necessary transaction details with Flutterwave and Paystack to process your payments securely.
• AI service providers: When you use AI features, your prompts and relevant business context may be sent to third-party AI providers (Anthropic, OpenAI) to generate responses. We do not send your full business data — only the context necessary for the specific request.
• Email delivery: Outbound emails sent through the platform are delivered via third-party email services.
• Legal requirements: We may disclose your information if required by law, court order, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing using industry-standard algorithms
• Role-based access controls and business-scoped data isolation
• Regular security audits and vulnerability assessments
• CSRF protection on all form submissions
• Webhook signature verification for payment callbacks

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Active accounts: We retain your data for as long as your account is active and as needed to provide the Service.
• Closed accounts: Upon account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.
• Action logs: Platform activity logs are retained for 12 months for security and auditing purposes.
• Backups: Backup copies may persist for up to 90 days after deletion before being fully purged.

7. Cookies

We use the following types of cookies:

• Essential cookies: Required for the Service to function (session management, CSRF protection). These cannot be disabled.
• Preference cookies: Remember your settings and preferences (theme, language).

We do not use third-party advertising or tracking cookies. You can manage cookies through your browser settings, but disabling essential cookies may prevent you from using the Service.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Data portability: Request an export of your data in a structured, commonly used format
• Objection: Object to the processing of your personal data for certain purposes
• Withdrawal of consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@leubusiness.com. We will respond within 30 days.

9. Children's Privacy

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries where our third-party service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@leubusiness.com
• Website: leubusiness.com